Virtual Instruction Information

As the University moves to a policy of social distancing, OIT is prioritizing support to enable remote teaching, learning, and work. Priority services include the Blackboard and Canvas Learning Management Systems, Zoom for online classes and meetings, Jabber for access to phone and online directory information, and Secure Remote Access - Virtual Private Network (VPN).

Helpful Sites: 
McGraw Center: Teaching Continuity(link is external),
Work Continuity(link is external),
ServiceNow(link is external)  Highlighted Knowledge Articles

Blackboard:

https://blackboard.princeton.edu/(link is external)

Canvas:

Canvas is a robust and intuitive online platform for teaching and learning (also known as a Learning Management System or LMS). Starting in the Spring of 2020, it will gradually replace our longstanding LMS, Blackboard. The transition will be complete in the Spring of 2022. https://canvas.princeton.edu/(link is external)

Jabber:

Jabber is a helpful communications tool that enables you to make and take work calls from any location, and from many devices. This means that you can make calls and answer calls to your office extension from your computer, mobile phone, or devices, no matter where you are. 

Important!  For emergency calls (911), you must use a landline or your mobile phone service. 

Princeton Directory
The Jabber service integrates with the University Directory. So when you and others are away from the office, there is no need to memorize numbers or get each other’s mobile numbers. You simply enter the name of the person you want to call, and Jabber makes the appropriate connection, no matter where.  

Messaging colleagues
With Jabber, you can message or chat online with colleagues who are logged in and have made themselves available in Jabber.

Installing Jabber:

Installing Jabber on a PC:

Prerequisites:

Note: To install Jabber on your computer, you will need local administrator rights.  

  1. Log in to your computer using an account with administrator rights.
  2. Download Jabber for Windows:
    - Go to https://web.princeton.edu/sites/oitdownloads/cisco/jabber/CiscoJabberWin...(link is external)
    - When prompted, log in with your Princeton netID and password.
  3. Install Jabber on your computer: 
    - Unzip the downloaded file.
    - Double-click the CiscoJabberSetup.msi installer and follow the installation prompts.
  4. Click Finish to launch Jabber.
  5. From the main Jabber window that displays, sign in with your Princeton netID (entered as netid@princeton.edu) and password.

Installing Jabber on a Mac

  1. Log in to your computer using and account with administrator rights.
  2. Download Jabber for MacOS:
    -  Go to https://web.princeton.edu/sites/oitdownloads/cisco/jabber/CiscoJabberMac...(link is external).
    - When prompted, log in with your Princeton netID and password.
  3. Install Jabber on your computer: 
    - Unzip the downloaded file.
    - Double-click the installer package.
    - Follow the installer prompts and enter an administrator password, if prompted.
  4. From the main Jabber window that displays, sign in with your Princeton netID (entered as netid@princeton.edu) and password.
  5. From the Applications folder in the Dock, locate and click the Jabber application.
    • From the main Jabber window that appears, sign in with your Princeton netID (entered as netid@princeton.edu) and password.
    Set up Jabber to launch on startup

    Windows PC

    1. In the main Jabber window, click the gear icon in the upper-right, and select Options from the drop-down menu
    2. Select the General tab
    3. Under the Startup heading, check Start Cisco Jabber when my computer starts

    Mac OS

    1. Right-click the Jabber icon in your Dock, select Options from the popup menu and enable, both:
      • Keep in Dock
      • Open at Login

    Remote Access to Protected Resources (VPN)

    Most networked services, such as email, Office 365, Google Apps, and Jabber do not require VPN. 
    VPN service is only needed when you are accessing restricted, networked resources. 
    Examples of restricted applications include:

    Prime Portal (PeopleSoft Financials)
    Information Warehouse (Cognos)
    OnBase
    Library digital resources
    Stripes
    Central File Server/H: Drive/M: Drive
    RDP (remote desktop protocol) to desktop workstations

    Installing Secure Remote Access (SRA) VPN

    If you need to access resources that require connecting to VPN, please install and configure the software on your device(s).

    WINDOWS

    1. Visit: https://remote.princeton.edu(link is external).
    2. Click Next
    3. Enter your Princeton NetID, your password, and click Log in
    4. Wait for Duo to send a request to your default device and approve the Duo request.
    5. Click on Install Connect Tunnel.
    6. Note the download at the bottom of the browser window and click Open file below the file name.  
    7. You will be prompted to enter administrator credentials and then the installer will start.
    8. Click through the installation.
    9. The SRA software is now installed.
    10. Click on Start, then Sonicwall Secure Mobile Access and then Sonicwall VPN Connection.
    11. Click Properties.
    12. Enter:
      • Host name: "remote.princeton.edu"
      • Login group (Realm): "Princeton University"
    13. Click OK.
    14. Follow the steps to login below.

    MACS

    1. Download and install SonicWall Mobile Connect from the Mac App Store.
    2. Open the SonicWall Mobile Connect application.
    3. Click Accept to continue.
    4. Click on Add connection.
    5. Enter the following:
      • Name: "Princeton University"
      • Server: "remote.princeton.edu"
    6. Click Save.
    7. Click Connect.
    8. Confirm Princeton University is selected and click Next.
    9. Enter your Princeton NetID and password and click Login.
    10. Wait for Duo to send a request to your default Duo device.
    11. Approve the Duo request.*
      • *IMPORTANT: The connection will fail if you do not approve the Duo request. For information about Duo multifactor authentication.
    12. The SRA software is now installed and configured.
    Global Protect
    1. Visit the GlobalProtect web portal(link is external)
    2. Enter your Princeton NetID, your password, and click Log in
    3. The system will send a Duo request to your default device. Approve the Duo request. 
    4. The GlobalProtect portal page displays with 'tiles' for the set of protected applications accessible through the portal. Click the tile for the application you want to access.

    GlobalProtect portal

       5. GlobalProtect makes a secure connection to the application and opens the application.

    Important! Not all protected services are available through the web portal. If you know the application you are trying to reach remotely is a restricted service, and yet it is not listed in the portal, you will need to install GlobalProtect software on your device to access it remotely (described in the next section).

    Global Protect (Install)

    Apple / Mac Install:

    Follow these steps to install the Global Protect app on your Mac laptop or desktop computer. 

    1. Visit the GlobalProtect web portal.(link is external)
    2. Enter your Princeton NetID, your password, and click Log in
    3. Wait for Duo to send a request to your default device and approve the Duo request.
    4. To download, click on the GlobalProtect Agent (upper right corner).vpn install agent
    5. Select “Download Mac 32/64 bit GlobalProtect agent” to download the installer to your computer.
    6. Click Allow if prompted.
    7. Open the GlobalProtect file.
    8. You will see the “Welcome to the GlobalProtect Installer” screen. Click Continue.
    9. On the Custom Install screen, click Continue and click Continue again.
    10. On the Standard Install screen, click Install.
    11. Enter the admin user name and password for your system and click Install.
      Note: For macOS 10.13 and later releases you must allow Palo Alto Networks in Mac Security & Privacy as part of your initial setup. If you are prompted with a system extension block, follow the on-screen instructions to allow GlobalProtect to install the extensions. Go to System Preferences > Security & Privacy > General and select Allow.  Close the Security & Privacy window.
    12.  Click Close to finish the installation.
    13.  If you see a “Do you want to move the “GlobalProtect” installer to the trash?” pop-up, click on Keep.

    Windows Install:

    Follow these steps to install the Global Protect app on your Windows laptop or desktop computer. 

    1. Visit the GlobalProtect web portal.(link is external)
    2. Enter your Princeton NetID, your password, and click Log in
    3. Wait for Duo to send a request to your default device and approve the Duo request.
    4. To download, click on the GlobalProtect Agent (upper-right corner).

    5. Select your operating system (OS):  Download Windows 64 bit GlobalProtect agent
      Note:  32-bit Windows devices are rare these days. To verify whether your system is 32 or 64 bit,  open the Settings app on your computer, then click System, About. You will need system administrative rights to install this software.  
    6. Click Run to download the appropriate agent.
    7. You will see the GlobalProtect Setup Wizard. The installer will guide you through the steps required to install the software. Click Next.
    8. On the Select Installation Folder screen, click Next.
    9. On the Confirm Installation screen, click Next.
    10. On the Account Control pop-up, enter an admin user name and password.  You will be asked, “Do you want to allow this app to make changes to your device?”  Click Yes.
    11. On the Installation Complete screen, click Close to exit.

    Zoom:

    Zoom is a self-service collaboration tool for Princeton users to conduct online video or audio conferences, web-based meetings, and desktop sharing with a group of remote participants.

    Zoom Pro and Zoom Webinar:

    Zoom Pro

    • Zoom Pro allows for complete interaction including audio, video and chat dialog, can have up to 100 participants.
    • All campus users have access to Zoom Pro.
    • Sign in at https://princeton.zoom.us/(link is external) using your Princeton credentials.

    Zoom Webinar

    • Zoom Webinar allows for broadcasting only, can have up to 1,000 participants, and has chat dialog access.
    • To request a Zoom Webinar account, please fill out the Zoom Webinar account request form(link is external).
      • Under “Service Choice” please select Zoom Webinar.
    How to Install Zoom Pro:
    How to Host a Zoom Pro Meeting:
    • Launch Zoom
      • If prompted to sign in, select sign in
      • Click sign in with SSO

        screenshot of zoom sign in
      • Enter Princeton under “your company domain” then click continue
        screenshot of zoom sign sso page
    • Select New Meeting

      screenshot of zoom "New meeting" Icon
    • This will launch the Zoom meeting where you can invite participants
    How to Invite Participants:

    How to invite participants:

    • Launch the Zoom meeting
    • Click on the invite button at the bottom of the meeting window

      screenshot of zoom Invitation screen
    • Here you will find multiple methods to share the invitation:
      • Click on Copy URL, then paste the URL into an email message to the participants you would like to invite. (Recommended method)
      • Click on Copy invitation, then paste the message into an email to the participants you would like to invite.
      • Click one of the email provider icons. Your chosen email service provider will appear with an invitation.

    screenshot of zoom select how to send an invitation

    How to Join a Meeting:

    screenshot of zoom "meeting invitation"

    If you have installed the Zoom Application:

    • Click on the Zoom meeting hyperlink that was sent to you
    • Click on open zoom.us in the pop-up window in your web browser
    • Select your audio settings (Computer Audio is recommended)
    • You should then be connected to the Zoom meeting

    If you have NOT Installed the Zoom Application:

    • Click on the Zoom meeting hyperlink that was sent to you
    • Download and run the Zoom installer file to download the application
    • Install Zoom
    • Click on open zoom.us in the pop-up window in your web browser.
    Shortcut Keys:

    I is for invite. Press Cmd+I (macOS) or Alt+I (Windows) to jump to the Invite window, where you can grab the link to the meeting or send invitations to others via email.

    M is for mute. Press Cmd+Ctrl+M (macOS) or Alt+M (Windows) when you are the meeting host and want to mute everyone else on the line.

    S is for share. Press Cmd+Shift+S (macOS) or Alt+Shift+S (Windows) to share your screen.

    Consent: Recording Participants

    Consent to be Recorded

    Overview

    Attendees can be prompted to provide their consent to be recorded in a meeting or a webinar. If this setting is enabled attendees will receive a notification when a recording starts or if they join a session that is already being recorded. The attendee can either consent to stay in the session or leave.

    After the session a report listing the attendees who provided consent can be generated.

    How to enable this setting

    1. Login to your account on Zoom.us(link is external).
    2. Click Meeting Settings and go to the Recording tab.
    3. Toggle the Recording reminder option to on (blue).

    You can also enable or disable this feature for other users on your account via Account Settings or Group Management.

    Note: Enabling this option applies to both local and cloud recordings

    Zoom Video Tutorials